... in the UK. In Stoke-on-Trent alone, each week we deal with well over a million letters inward and a similar number outward. You can count the number of complaints of delayed letters on one hand. Calculate, if you will, the percentage of failures. It's ...

... ing this area. Meanwhile, complaints about BR have risen to record levels. The Central Transport Consultative Committee said complaints rose by 3.9 per cent to 8,371 in 1991- 92 and have trebled since 1981. Most complaints were about punctuality. On ...